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The Ruby Rowe is here to spoil you. We hope you love your purchase, but we understand that mistakes can be made when you cannot try the garments on before buying. If you are not happy with your purchase, we offer returns for store credit within 14 days of package delivery for full-priced items only.

Refunds are only offered in case of manufacturing faults

If you would like to order a different size, return your merchandise as soon as possible and we will issue you store credit. Items must be deemed eligible according to the return requirements laid out below. Once we have your return, we will issue you store credit, which you can use to order a different size or any of our other products. Please contact returns@therubyrowe to begin the process and request shipping return address.

Return Requirements

  • Merchandise must be returned within 14 days of receipt.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • Merchandise must have all tags, including any Ruby Lane hangtags, attached.
  • Any products marked 'Sale' cannot be returned.
  • Hair accessories, hats, and jewelry cannot be returned.

Return Process

The Ruby Rowe is not responsible for the cost of return shipping. Customers are urged to hold onto proof of postage as Ruby Lane is also not responsible for returns lost by the postal service of your choice.

If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.

Please keep in mind, we aim to process them within 3 business days, but high volume periods, especially around the holidays, could cause delays. We apologize for any inconvenience.

Store Credit

  • Store credit can only be used at
  • Store credit cannot be transferred to another person or account
  • Please treat store credit like cash
  • Any purchase amounts that exceed the value of the store credit will require an additional method of payment for the remaining balance due
  • Store credit never expires
  • Store credit is provided in US dollars
  • Your use of store credit constitutes your agreement to our Terms

Faulty Items

The Ruby Rowe team does a thorough inspection of all goods before they are shipped to our customers. We stand behind the quality of our products, but if you come across a manufacturing fault, please contact us at as soon as possible. Refunds cannot be guaranteed without prior photographic evidence of the fault.